Refund policy

We want you to have a great experience shopping with Pawzy.

If you are not satisfied with your purchase, please review our return policy below.

1. Return Eligibility

Items are eligible for return if they:

  • Are returned within 3 days of delivery

  • Are unused and in original packaging

  • Include proof of purchase

2. Non-Returnable Items

The following items cannot be returned:

  • Used pet products

  • Personalized items

  • Clearance or final sale items

3. Return Process

To initiate a return:

  1. Email us at nikunjxarora@gmail.com

  2. Include your order number and reason for return

  3. Our support team will provide return instructions

4. Refund Process

Once we receive and inspect the returned item:

  • Refunds will be processed within few hours

  • The refund will be issued to the original payment method

5. Exchanges

If you received the wrong item or want a different product, we may offer an exchange depending on stock availability.

6. Damaged or Defective Products

If your item arrives damaged:

  1. Contact us within a day of delivery

  2. Send photos of the damaged product

  3. We will offer a replacement or full refund

7. Return Shipping Costs

Return shipping costs are:

  • Customer responsibility, unless the product is defective or incorrect.

8. Contact Us

For return or refund questions:

Email: nikunjxarora@gmail.com